Privacy Policy for Broker Hub

Last Updated: May 16, 2025

1. Information We Collect

We collect information from you when you register on our app, list a property, browse listings, communicate with other users, or fill out forms. The information we may collect includes:

• Personal Identification Information: Name, email address, phone number, profile picture, and professional credentials (for brokers).
• Property Information: Details about properties you list including address, features, pricing, and images.
• Account Information: Username, password, account preferences, and transaction history.
• Communication Data: Messages exchanged with other users through our platform.
• Usage Information: How you interact with our app, including properties viewed, search queries, time spent on pages, and features used.
• Device Information: IP address, device type, operating system, browser type, mobile network information, and device identifiers.
• Location Data: With your permission, we collect precise or approximate location data to provide location-based services.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and maintain our services
• Process transactions and send related information
• Connect buyers, sellers, and brokers based on their needs and preferences
• Send you notifications about properties, messages, and account activities
• Improve our app's functionality and user experience
• Analyze usage patterns and optimize our services
• Detect, prevent, and address technical issues or fraudulent activities
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Other Users: When you list a property or contact another user, certain information is shared to facilitate communication and transactions.
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business Partners: Trusted real estate agencies, mortgage providers, or other partners with whom we collaborate to offer integrated services.
• Legal Requirements: When required by law, court order, or governmental regulations, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We do not sell your personal information to third parties for monetary consideration.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccuracies in your personal information
• Delete your personal information
• Restrict or object to processing of your personal information
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove such information.

7. Third-Party Links and Services

Our app may contain links to third-party websites, services, or advertisements that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

11. Your Choices

You can control certain information we collect and how we communicate with you:

• Account Information: You can update your account information through your profile settings in the app.
• Location Data: You can control location permissions through your device settings.
• Push Notifications: You can manage push notifications through your device settings or within our app.
• Marketing Communications: You can opt out of marketing emails by following the unsubscribe instructions included in each email or by contacting us directly.
• Cookies and Similar Technologies: You can manage your preferences for cookies and similar technologies through your browser settings.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Broker Hub
Email: privacy@brokerhub.com
Address: [Your Company Address]
Phone: [Your Company Phone Number]

13. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include:

• The right to know what personal information we collect and how we use it
• The right to delete personal information we have collected about you
• The right to opt-out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use and disclosure of sensitive personal information
• The right to correct inaccurate personal information

To exercise these rights, please contact us using the information in the "Contact Us" section.

14. European Economic Area (EEA) Privacy Rights

If you are located in the EEA, United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and applicable national data protection laws. In addition to the rights mentioned in section 5, you have the right to:

• Lodge a complaint with a supervisory authority
• Object to automated decision-making, including profiling

The legal basis for processing your personal information may include:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Protection of your vital interests or those of another person
• Our legitimate interests, provided these do not override your fundamental rights and freedoms